Returns & Refunds
Information about requesting returns, refunds and resolving problems with marketplace purchases.
Requesting a Return
Buyers will be able to request eligible returns from their order history.
Typical Return Reasons
- Item received damaged
- Incorrect item received
- Item materially different from its listing
- Missing items
- Other eligible marketplace reasons
Refund Processing
Approved refunds will be associated with the original order and payment transaction.
Where supported, the refund may be returned through the original mobile-money, card or payment provider.
Need Help?
If you cannot resolve an issue through the normal return process, contact African Market Support.
Contact Support